Policies & disclaimers.

Inquiries, quotes & orders

Submitting an inquiry does not place an order or reserve an event date. We confirm the model or event scope, configuration, pricing, payment terms and logistics in writing. Robot sales and event bookings are separate transactions. Ask us to confirm acceptance requirements and any deposit or balance deadline before committing.

Product information & configuration

Manufacturer specifications describe the cited version and configuration. Shared images and demonstrations may show features or accessories not included in your purchase. Your written order documents identify the agreed equipment and inclusions. Ask us to clarify conflicting references before ordering. Concept artwork is illustrative, not evidence of a customer event or verified robot capability.

Shipping & delivery

Shipping arrangements, charges and estimated lead times are confirmed for your order. Ask about freight access, delivery appointments and any site requirements before arranging delivery. Inspect deliveries promptly, retain packaging and contact us about damage, shortages or incorrect items. Do not assume a delivery date is guaranteed unless that commitment is expressly confirmed in writing.

Returns, refunds & cancellations

Before paying, ask us to confirm the applicable return, cancellation and refund terms in writing, including eligibility, deadlines, any fees and return shipping. Standard products, opened items and custom or configured orders may have different terms. Report defective, damaged or incorrect goods for review rather than assuming ordinary change-of-mind return rules apply. This summary does not establish a blanket no-refund rule or a restocking fee.

Warranty & support

Manufacturer warranty coverage varies by product, configuration and region. Ask for the applicable warranty documents and support arrangements before ordering. Manufacturer warranty assistance is separate from any diagnostics, repair, training or support service agreed with Elite. Do not assume accessories, labor, freight or a particular repair outcome are covered unless the applicable terms say so. This page does not exclude rights that cannot legally be waived.

Event bookings & safe operation

Provide accurate venue, access, operating-space and schedule information. Event requirements and operator instructions are coordinated before the event. Confirm travel, staffing, cancellation, rescheduling and equipment-interruption arrangements in your written booking documents. Follow agreed operator instructions and manufacturer safety guidance. Demonstration footage does not establish suitability for every venue or use.

Automated assistants

G1, Go2 and R1 provide automated guidance and may make mistakes or omit important details. Confirm quotes, availability, warranty coverage, compatibility and contractual terms with Elite. Use applicable manufacturer documentation and qualified human review for safety-critical operating limits. Do not submit passwords, payment-card information or confidential material through chat.

Privacy & questions

See our Privacy Policy for inquiry information and privacy requests. Manufacturer applications and connected-robot services may have separate terms and privacy policies; review those for the specific model and features you use.

For a policy question or to clarify your purchase or booking, contact Elite before proceeding.